Posts Tagged "past"

Customer Service as a Lost Art?

Posted by CJ on Mar 16, 2010 in The Virtual Life | 0 comments

I have this thing about ‘Customer Service’.  Maybe it has to do with my age.  Maybe its the way I was raised.  I don’t know.  But I will tell you one thing: Customer Service is not what it used to be! Why do I say that?  Well…Let’s just put it this way.  In this past week, I’ve had a few issues that needed to be addressed, which meant dealing in “real time” with Customer Service representatives.  I’m not taking emails here.  No.  What I am saying is picking up a real phone.  Yes, moving away from my pc and talking to a ‘live’ human being.  Oh…the pain of it all! I know, I’m ranting.  But then, let me ask you one thing… Is Customer...